Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@curlspoppin.com. Please note that returns will need to be sent to the following address: 3077 Clairemont Dr., PO Box 300, San Diego, CA 92117.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@curlspoppin.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Presale items are not considered sale items; see Presale Orders below.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Presale Orders

Some of our products are offered on presale before they're in stock. Each presale product page lists an estimated ship date, and presale orders are charged in full at the time of purchase.

Mixed orders: If your order includes both presale and in-stock items, we'll ship your in-stock items right away and send your presale item separately once it's available.

Delays: Estimated ship dates can change. If your presale item is delayed, we'll email you with an updated ship date and give you the option to keep your order or cancel for a full refund. If the new date is more than 30 days past the original estimate and we don't hear back from you, we'll cancel your order and issue a full refund.

Cancellations: You can cancel a presale order for a full refund any time before it ships by emailing info@curlspoppin.com. Refunds for cancelled presale orders are issued to your original payment method within 10 business days.

After shipment: Once your presale order ships, it can no longer be cancelled, and our standard return policy applies. The 30-day return window begins on the date you receive your item.

Presale pricing: Presale items purchased at an introductory or early-bird price are not considered sale items and remain eligible for return under our standard policy, subject to the exceptions above.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@curlspoppin.com.